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Customer Service

QUESTIONS / PROBLEMS?
See our Help/FAQ page.

HOW DO I ORDER?
See our Ordering Information page for complete details on how our system works.

DIDN'T GET OUR DOWNLOAD EMAIL?
All items are sent via special email download notice shortly after purchase. If you haven't received an email response back from us, it's because your return email is misspelled, bouncing, not going through, or got dumped into your spam/junk mail folder.  Lately it seems several of our customers are having email problems with their spam filters.

What you can do:
Check your spam/junk folder around the same day/time that you ordered it.
If you have multiple email addresses, check the one you use for PayPal.
YAHOO/SBC email users: Their "spam guard" defaults to throwing away our email. You'll need to fix it. Here's how... 
EARTHLINK users, look in your "quarantine" folder.
MSN users, look in your "junk" folder.
Sometimes just adding customerservice@musicparts.com to your address book allows mail to go through. (web based email clients)

Safari Internet browser users: if you get PayPal error pages, use Microsoft's browser or Google Chrome browsers. Safari seems to have a problem with BUY NOW buttons.

CUSTOMER SERVICE
EMAIL: customerservice@musicparts.com
Before you call and ask "Do we have a certain schematic?"  See the schematic list pages. We only have what is listed.

How do I order? See the ordering page.

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Use this button only if you were told to do so by customer service.